Shipping and Delivery Policy
Shipping & Delivery Policy
Effective Date: 09 April 2025
At Pahadwali, we are committed to delivering high-quality flavored salts and authentic Himalayan products to your doorstep in a timely and secure manner. This Shipping and Delivery Policy outlines our shipping terms, delivery timelines, charges, and other important details regarding your order fulfillment.
By placing an order on pahadwali.com, you agree to the terms outlined below.
1. Shipping Locations
We currently ship our products across India, including metro cities, towns, and remote locations.
• International Shipping: Not available at the moment. However, we are working to expand our reach soon!
2. Shipping Charges
We strive to keep our shipping charges reasonable.
• Free Shipping: Available on orders above ₹ 499/-.
• Standard Shipping Fee: ₹ 70/- for orders below ₹ 499/-.
• Express Delivery (if applicable): Additional charges based on the shipping location and carrier rates.
3. Order Processing Time
Once your order is confirmed, we ensure prompt processing.
• Order Processing Time: 1-2 business days
• Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Time
Delivery times may vary based on location:
• Metro Cities: 3-5 business days
• Tier 2 & Tier 3 Cities: 5-7 business days
• Remote Locations & North-East India: 7-10 business days
📦 Please note: Unforeseen circumstances like weather conditions, natural disasters, strikes, or logistics delays may affect the delivery schedule.
5. Shipment Tracking
• Once your order is dispatched, you will receive an email/SMS with the tracking details and courier partner information.
• You can track your order through the provided tracking link on our website.
6. Delivery Attempts & Rescheduling
• Our delivery partners will attempt delivery twice.
• If you are unavailable, please coordinate with the courier service for a rescheduled delivery.
• If delivery fails after multiple attempts, the order will be returned to us, and a re-delivery fee may apply.
7. Order Delays & Issues
• If your order is delayed beyond the estimated timeframe, please contact us at care@pahadwali.com with your Order ID.
• If your package is lost or damaged in transit, we will initiate a replacement or refund based on investigation with the courier partner.
8. Unclaimed / Undeliverable Orders
Orders returned due to incorrect address, refusal to accept delivery, or multiple failed attempts will not be eligible for a refund. Customers may need to pay additional shipping charges for re-delivery.
9. Damaged, Incorrect, or Missing Items
At Pahadwali, we ensure the highest packaging standards, but if you receive:
• A damaged product
• A wrong item
• A missing item
📩 Please email us within 48 hours of receiving the order at care@pahadwali.com with:
• Order ID
• Clear images of the damaged/wrong product and packaging
• Any other relevant details
We will investigate and offer a replacement, refund, or store credit, as applicable.
10. Cancellation of Orders Before Shipping
• You can cancel your order before it is shipped for a full refund.
• Once the order is dispatched, cancellation is not possible.
📧 To cancel, contact our support team at care@pahadwali.com or call +91 9888611131.
11. Force Majeure
We are not liable for delays or failure in delivery due to events beyond our control, including natural disasters, strikes, pandemics, transportation disruptions, or regulatory changes.
12. Contact Us
For any shipping-related inquiries, please reach out to us at:
📧 Email: care@pahadwali.com
📞 Phone: +91 9888611131
📍 Address: JISURE FOODS GLOBAL, Main Bazar, Balianwala, Bathinda, Punjab - PIN Code: 151103
Thank you for choosing Pahadwali! We are committed to bringing authentic Himalayan flavors straight to your home with love and care. 😊